Questions & Answers
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What is the expected shipping time of an order?
The amount of time required for shipping depends on the amount of time needed to prepare the items in each order. In-stock items ship in 5-10 business days.
How do you ship your plants?
Each one of our plants is shipped bare root and carefully wrapped in tissue paper. By wrapping the plants, we minimize leaf damage and allow the right amount of oxygen inside. This ensure that your plants arrive looking perfectly!
Which shipping service should I select?
We highly recommend USPS Priority Shipping. Every plant we offer does very well when shipped USPS Priority Shipping, which is 2 or 3 day shipping, depending on your location. Orders shipped Priority will have a tracking number.
Does shipping hurt the plants?
After shipping tens of thousands of plants, we’ve developed packing methods that ensure the absolute safest shipping possible for our plants. Because plants are living things, they do, occasionally, show signs of stress after being shipped. Fortunately, if, and when, these signs of stress appear, the plant will be back to normal in a matter of days. Our care guide will help walk you through everything you’ll need to know.
What do I do if my plants arrived damaged?
Let us know as soon as possible. We will be happy to replace any plant that arrives damaged when provided evidence of such damage. If the exact plant is no longer available, we will send a plant of equal value as a replacement.
ORDERS AND RETURNS
Do you accept returns?
Unfortunately, we do not accept returns. However, if you receive a damaged plant, just let us know and we’ll take care of it for you!
Do you take custom orders?
We are able to take custom orders on a case-by-case basis. If there is something specific you’d like for us to get for you, please contact us at firstname.lastname@example.org and we’ll get back to you as soon as possible!
I’d like to purchase a large quantity of plants for a special event. Can you help with that?
Absolutely! We have a wide variety of succulent and cacti packages to serve your party or event planning needs. For additional information, please contact us at email@example.com.
I own a plant store and I would like to buy wholesale, is it possible?
Please contact us at firstname.lastname@example.org and we will begin the process with you. We already have one licensed retailer in Florida.